FESTIVAL FAQ
FAQ
Explore First, explore all that is happening during the festival and decide what you want to attend.
Decide How To Participate Once you’ve decided what you want to do, you can choose individual tickets, passes to experience more of the festival, or become a member to both support and experience the festival and our year-round programming.
Purchase an individual ticket to the Films, Parties, Panels, and Workshops you want to experience.
Passes Includes access to all films, performances, panels, Opening Night Gala, Lensic Tribute, Special Passholder events, and after-parties. Packages
Packages allow you to purchase 6 tickets to general screenings at a reduced rate.
Memberships Join or Renew your membership now to apply member benefits today.
FAQ
When is the Festival?
Where is the Festival?
Santa Fe International Film Festival screenings will take place at our partnering theaters—The Lensic, Violet Crown Cinema, New Mexico History Museum, and CCA. SFiFF after-parties will take place at various venues in downtown Santa Fe.
What is Eventive?
Eventive is SFiFF's new ticketing system. Create an account or login to purchase tickets, passes, memberships or ticket packages. You also login in to view or reserve ticket.
When and How can I get tickets?
A ticket gives you access to an individual screening, event, or panel that you have purchased, while a Pass includes access to everything happening during the festival, except the Filmmaker Brunch. Festival passes require ticket reservation 48 hours prior to showtime.
SFiFF will announce its festival program in Late September 2024, at which time individual tickets will go on sale in October.
Can I still attend the Festival if I’m not a Passholder?
Absolutely! You can purchase tickets to shows online or at the door, and there will also be several free screenings open to the public.
Where can I buy tickets?
You can purchase tickets online at sfiff.eventive.org or by calling our Box Office: (505) 397-0138.
*Prior to the week of the festival, assistance with Festival Passes and tickets can be reached at SFiFF offices: (505) 397-0371.
Where is the box office?
Drury Plaza Hotel's Meem Room
SFiFF’s Box Office is open Monday, 10/14 12pm-5pm
Tuesday- Saturday 10/15-10/19 9:30am-5:00pm
Sunday 10/20 9:30am-3:00pm
Are there any package deals for tickets?
Of course! If you know you want to attend multiple shows, you can purchase package deals online for a discounted price. We offer package of 6 tickets. You must purchase the package first before you can fulfill your tickets. Six packs work for an any general admission show and does not include parties, tributes, Opening, Closing or Centrepiece Film. Six packs allow the maximum of two(2) tickets per show.
When should I arrive for the screening?
It is recommended for Passholders to arrive up to 10 minutes before showtime with a ticket reservation for seat. Ticket holders should arrive 15 minutes before the screening to join the ticket holder line. Late seating is not accommodated.
If a passholder did not reserve a ticket they will be placed at the beginning of the waitlist line and receive a seat if space is available.
What do I need to bring to the screening?
If you are a Passholder, bring your pass and reserved ticket.
If you bought a ticket online, you’ll need to bring a physical or digital copy of your ticket QR code.
What if the film I want to see is sold out?
Go to the theater 10-20 minutes before showtime, and enter the waitlist.
I bought a pass. How and When do I get it?
All passes and all reserved tickets must be picked up in person at the SFiFF Box Office on or after October 15th, 2025.
Can I share my pass?
No, passes are non-transferable and each pass is for one attendee.
Can my pass be revoked?
Yes. SFiFF can revoke your pass without refund if you are disruptive to other guests at any event during the Fest. Any disruption (at our discretion) that is an intentional attempt to interrupt, subvert, or threaten any program can result in immediate and permanent revocation of your pass and pass revocation of anyone else in your party.
I have my tickets. What do I do next?
Please double check your film selections listed on your order confirmation email.
Late seating is not permitted.
Where can I get fest merchandise?
Throughout the year, SFiFF merchandise can be purchased via our online merch store. Merchandise will also be available in-person at SFiFF’s Box Office throughout the festival.
Are refunds or exchanges available?
There are no refunds or exchanges.
Can I record audio or video in the theaters and other festival venues?
Recording any audio or video in any manner and through any medium is strictly prohibited in all theaters and venues of the Santa Fe International Film Festival and Santa Fe Film Institute. Anyone found to be making any such recording shall be subject to removal from the theater, revocation of any pass allowing entrance to the Fest without refund, confiscation of any equipment and storage media used in the recording and criminal and/or civil prosecution.
Are animals allowed?
No animals allowed (service/support animals only).
Is this an all ages event?
Please be advised that some films shown at Santa Fe International Film Festival are UNRATED and may be considered offensive or inappropriate for some viewers. We encourage anyone under the age of 18 to attend with an adult guardian